To ensure that everything goes smoothly, we kindly ask you to indicate your estimated time of departure beforehand via your Personal Area or by sending us an email.
We ask all of our clients to follow our apartment Check Out Policy:
On the day of your Check out, you must vacate the apartment before 10:00 am. We kindly ask that you inspect the apartment before leaving, dispose of any garbage, and leave the keys on the living room table. Our cleaning team will arrive at 10:00 am to clean and to review the apartment inventory.
If you would like to leave the apartment after 10:00 am we will do our utmost to accommodate your needs; however, it is vital that you inform us of your plans in advance. If a late departure cannot be arranged, you are more than welcome to leave your packed luggage in the apartment and return to pick it up before 12:30 pm (mid-day).
The security deposit will be returned within seven days, provided the property has not suffered any damages.
We offer an Airport Transfer Service to all of our Madrid clients. For an additional € 50 (10% discount if booking both ways), a Mercedes E class will be waiting for you at the apartment to take you to the airport. To reserve this service please make us aware of your interest during the apartment reservation process, or book it through your online Personal Area. See additional services