A member of our dedicated team will be on hand to welcome you personally upon your arrival to the apartment. To ensure the process goes smoothly, we kindly ask you to do the following:
- Inform us of your estimated time of arrival beforehand via your Personal Area; and
- Upon arriving to Madrid, call our team member who will be waiting at the apartment to welcome you. The Spain Select team member will not go to the apartment until s/he has received this phone call.
We offer an Airport Transfer Service to all of our Madrid clients. For an additional cost of € 50 each way (10% discount if booking both ways), a Mercedes E-class will be waiting for you upon arrival at the airport. This service must be reserved in advance by either informing us during the apartment reservation process that you would also like to reserve a transfer or by booking it in your online Personal Area. See additional services
When you arrive to the apartment, a Spain Select team member will provide you with all of the relevant information about both the property and its surrounding area. You will be asked to sign the rental contract and entry form, show your passport and your credit card and pay the security deposit. We will refund this deposit within seven days of your departure provided the apartment has not suffered any damages. You will then be handed the keys to your new apartment in Madrid!
We ask all of our clients to follow our apartment Check In Policy:
- Check In hours are between 4:00 pm and 9:00 pm.
- If you arrive later than 9:00 pm we provide a free-of-charge option for you to go to a pick-up point to collect the keys. Alternatively, we can offer a personal check in with an additional fee of € 30 for Check Ins after 9:00 pm and € 50 after 11:00 pm. If you prefer this option, please let us know in advance.
- If you would like to Check In after 9:00 pm an additional fee of € 30 will be charged until 11:00 pm; and any Check Ins after that time will be charged € 50. Alternatively, we also provide a free-of-charge option for you to go to a pick-up point to collect the keys. If you prefer this option, please let us know in advance.
- To ensure that your arrival goes as smoothly as possible, we ask that you please complete all of the relevant sections in your online Personal Area or send us the information via email.
- You will be received personally by one of our team members who will help you settle into your new apartment.
- We recommend that you take advantage of our Airport Transfer Service. The cost is approximately the same as a local taxi, and ensures that you arrive to your apartment in comfort and style.